Refund Policy

1. Try before you buy

Every first station licence begins with a 7 day trial. We encourage you to use the trial to make sure RadioMate Automation fits your station before any payment is made.

2. Monthly subscriptions

Monthly licences are billed in advance each month. You can cancel at any time and your licence remains active until the end of the current billing period.

We do not provide refunds for partial months already billed, except where required by law.

3. Yearly plans

Yearly plans are quoted and billed individually. Refund terms for yearly plans are set out in your quote or agreement.

4. Problems with the software

If the software does not work as described and we cannot resolve the issue within a reasonable time, contact us and we will review a refund for the current billing period.

5. How to request a refund

Email support@radiomateautomation.com with your station name, account email and the reason for your request. We aim to respond within two business days.